Terms of Service

1. General Agreement
By bringing a vehicle to JK Wrench Works (“Shop,” “we,” “our”) and authorizing any repair, diagnostic, or maintenance service (“Services”), the customer (“Customer,” “you,” “your”) agrees to these Terms of Service. These terms apply to all work orders, estimates, invoices, and repairs performed by the shop.

2. Estimates & Authorization​
- All estimates are based on the vehicle’s visible condition at the time of inspection and are subject to change after diagnostics or teardown.
- No work will begin without customer authorization, which may be written, electronic, or verbal and documented by the shop.
- Customer acknowledges that additional issues may be discovered once repairs begin, and additional costs may be necessary.
- Estimates may contain parts substitutions based on availability (OEM, aftermarket, remanufactured, used, etc.).

3. Diagnostics & Inspection Fees
- Inspection appointments: A flat fee of $100 applies if scheduled outside of another service. If customer chooses to have the recommended repairs or service completed through JK Wrench Works, the full inspection fee will be credited towards the total cost of the service.
- Diagnostics: Charged $100 per hour. If diagnostics are estimated to exceed one hour, the customer will be notified and charged accordingly.
- Both inspection and diagnostic fees cover time spent testing, inspecting, scanning or disassembling components.
- Diagnostic results do not guarantee a specific repair outcome, especially if multiple systems contribute to the issue.
- Diagnostics may require teardown that cannot always be reversed without additional labor.

4. Labor Rates, Parts, & Special-Order Items
- Labor is billed at the Shop’s posted rate: $100/hour
- Parts may be OEM, aftermarket, remanufactured, used, or specialty parts depending on availability and Customer preference.
- Special-order parts may require a non-refundable deposit.
- Parts returnability is governed by manufacturer or supplier policy.

5. Customer-Supplied Parts
- No warranty of any kind is provided on customer-supplied parts.
- Customer-supplied parts may increase labor time or cause delays.
- The shop is not responsible for improper fitment, defects, failure, or consequential damage caused by customer-supplied components.

6. Warranties

6.1 Labor Warranty
JK Wrench Works provides a labor warranty of: 12 months or 15,000 miles, whichever occurs
first.

6.2 Parts Warranty
Part warranties are provided by the manufacturer or distributor and vary by brand.
Warranty claims require inspection by the shop and may require manufacturer approval.

6.3 Warranty Exclusions
Warranty does not cover:
- Customer-supplied parts
- Misuse, neglect, abuse, overheating, collisions, racing, or off-road damage, issues caused by unrelated components
- Declined recommended repairs, especially those directly related to the original problem or necessary to complete the repair correctly.
- Existing wear, rust, or seized/frozen components that fail during normal disassembly.
- Modifications or aftermarket alterations not installed by the shop

7. Payment Terms
- Full payment is required before the vehicle is released.
- Accepted payment methods: cash, check or card with a fee.
- Returned checks or declined payments may incur fees.
- Unpaid balances may result in mechanic’s lien procedures.

7.1 Mechanic’s Lien – Oregon Law
Under ORS 87.152 and related statutes, JK Wrench Works may retain possession of a vehicle until all charges are paid. Unpaid vehicles may be subject to lien sale.

8. Storage Fees
- Vehicles left 10 days after completion or notification may incur daily storage fees of $25/day.
- Vehicles left for extended periods may be relocated to secure off-site storage at Customer expense.

9. Unclaimed Vehicles
- Vehicles not picked up within the timeline required under Oregon law (60 days) may be considered abandoned.
- The shop may initiate lien filing and disposal procedures in compliance with Oregon abandoned-vehicle regulations.
- Customer is responsible for all fees associated with storage, lien filing, and administrative costs.

10. Test Drives & Road Operation
- Customer authorizes the shop to operate the vehicle on public roads, private property, or under diagnostic conditions necessary to verify repairs. The shop maintains the insurance required for such operation.

11. Limitations of Liability
The Shop is not responsible for:
- Theft, fire, vandalism, weather, or natural events outside our control
- Damage to items left inside the vehicle (Customer should remove valuables)
- Existing rust, corrosion, seized parts, or aged components that break during normal repair procedures
- Failures resulting from unrelated or pre-existing issues
- Aftermarket modifications installed elsewhere
- Damage caused by third-party towing services (even if arranged through the Shop)

12. Environmental & Shop Fees
A shop/environmental fee may be added to cover consumables, hazardous waste disposal, cleaning materials, and recycling costs.

13. Customer Responsibilities
Customer agrees to:
- Provide accurate contact information
- Remain reachable for authorizations or approvals
- Disclose relevant history, modifications, or previous repairs
- Retrieve their vehicle promptly after completion

14. Return of Old Parts
- Old parts may be returned to the Customer upon request at the time authorization is given.
- Parts replaced under warranty or requiring core return may not be returned.

15. Towing Services
- Towing, if arranged, is billed separately.
- The shop is not responsible for damage caused by third-party towing companies.

16. Completion Times
- Repair times are estimates and may change due to parts availability, unforeseen problems, or additional issues discovered.
- The shop is not liable for delays beyond its control.

17. Dispute Resolution
- Disputes should first be addressed directly with the Shop.
- If unresolved, both parties agree to attempt mediation or arbitration in Deschutes County, Oregon before pursuing legal action, unless prohibited by state law.
- Any legal action must be brought in a court within Deschutes County.

18. Privacy Policy
Customer information is used solely for communication, service records, and parts/warranty processing. We do not sell or share personal information except as required by law.

19. Amendments
The Shop may update these Terms at any time. The version in effect at the time of service authorization governs the repair.

20. Customer Acknowledgment
By signing an estimate, work order, or invoice, or by leaving a vehicle in the Shop’s possession, the Customer acknowledges that they have read, understood, and agreed to these Terms of Service.